This Privacy Policy (the “Policy”) describes how we (as defined below) collect, share, and use any information that, alone or in combination with other information, relates to you (“Personal Data”) when you (“you” and “your”) use our various websites (hereinafter referred to as the “Website”):
This Policy also sets out your rights relating to the Personal Data we process about you, as well as how you can exercise those rights.
Allingua takes its privacy obligations seriously. That is why we have developed this Policy describing the standards Allingua applies in order to protect your Personal Data.
For the purposes of this Policy, Allingua, with its registered office at 63, Rue de Merl, L-2146 Luxembourg, registered with the Luxembourg Trade and Companies Register under number F7391, and with VAT number LU22130955 (“Allingua”, “we”, “us”, “our”), acts as the data controller of the Personal Data collected via the Website. As a data controller, Allingua is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, and in particular with the General Data Protection Regulation (GDPR).
Please take the time to read this Policy carefully. If you have any questions or comments, please contact Allingua’s Data Protection Officer at: allingua@allingua.lu.
The types of Personal Data we collect, and the reasons why we process them, include:
Purpose of collection | Types of Personal Data | Legal basis | Legitimate interest (if applicable) |
To create an account on the Allingua website | • First name, last name • Email address • Password • Date of birth • Phone number • Postal address • Billing address | Contractual necessity for execution of the general terms and conditions | / |
To order and provide a service (including client placement tests) | • First name, last name • Email address • Phone number • Postal address • Mother tongue • Learning language • Learning objectives • Level or other details to support your learning experience • Information on underage participants (school background, language level) • National identification number | Contractual necessity | / |
To take a placement test via the website | • Learning language and level • Email address | Consent | / |
To subscribe to a newsletter | • Email address | Consent | / |
To use the live chat service or open a support ticket | • Title • First name, last name • Email address • Phone number • Information you provide in the contact form | Consent | / |
To provide personalized content, manage and improve the Website, and evaluate our services or products | See cookie policy (insert link) | Allingua’s legitimate interest | To personalize your experience and enable us to offer the type of content and products that interest you most; to ensure the Website runs smoothly and to improve performance. |
To be contacted or to obtain a quotation | • Title • First name, last name • Email address • Phone number • Company name • Position within the company • Company sector • Language used in the form | Consent | / |
In the context of Lcampus, for providing learning content | • Title • First name, last name • Gender • Email address • Platform language • Learning language and level | Contractual necessity | / |
In the context of Lingonia, for managing the children’s learning platform | • Title • First name, last name • Gender • Email address • Platform language • Learning language and level | Contractual necessity | / |
We may also automatically collect certain information from your device (e.g., IP address, device type, unique device identifiers, browser type, approximate geographical location, and other technical information, as well as data about your interactions with the Website such as pages viewed and links clicked).
This information helps us better understand visitors to our Website, where they come from, and which content interests them. It is used for internal analytics and to improve the quality and relevance of our Website. Some of this information may be collected via cookies and similar tracking technologies, as explained in our [Cookie Policy] (insert link).
Occasionally, we may receive Personal Data about you from third-party sources, but only where we have verified that such third parties have your consent or are otherwise legally permitted or required to disclose your Personal Data to us.
In general, we will only use the Personal Data collected from you for the purposes described in this Policy or those explained at the time of collection. However, we may also use your Personal Data for other purposes that are not incompatible with those disclosed (such as statistical purposes), provided they are permitted by applicable data protection law.
We may share your Personal Data with the following categories of recipients:
In accordance with this Policy, we process Personal Data as follows:
Personal Data is stored on servers located in Europe.
We retain Personal Data as long as we have a legitimate business need (e.g., to provide services or comply with legal obligations).
When no longer needed, data is deleted or anonymized. If deletion is not immediately possible (e.g., in backup archives), it is securely stored until deletion is possible.
Your Personal Data may be transferred to and processed in countries other than your country of residence. While our servers and most providers operate in Europe, where transfers occur outside Europe, we ensure adequate protection through measures such as the European Commission’s Standard Contractual Clauses (SCCs).
We do not use your Personal Data for automated decision-making.
You have the following rights under applicable data protection law:
15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg
Tel: +352 26 10 60 -1
Email: info@cnpd.lu
Website: www.cnpd.lu
We will respond to all requests in accordance with applicable data protection law.
The Website may contain links to third-party websites. These websites have their own privacy policies, which we encourage you to review. We disclaim responsibility for the privacy practices of third parties.
We may update this Policy from time to time in response to legal, technical, or business developments. Where appropriate, we will notify you of material changes and obtain your consent if required by law. You can check the “last updated” date at the top of this Policy.
For any questions about this Policy or your Personal Data, please contact us at:
privacy@allingua.lu
or by post:
Allingua – GDPR Service
63, Rue de Merl, L-2146 Luxembourg.
